Carina C2 Support Hub

以下の手順を順番にお試しください。

→ 接続をしっかりと固定するノーズパッドブラケットを少なくとも10秒間しっかりと押し、充電ピンが完全に接触していることを確認します。

→ 汗、汚れ、髪の毛がないか確認する充電接点が清潔で乾燥していることを確認してから、再度お試しください。

→ すべての電源を確認する充電ケース：ボタンを押します。緑色の点灯は充電済みであることを示します。そうでない場合は、まずケースを充電してください。バッテリーモジュール：ケースに入れます。オレンジ色の点灯は充電中であることを示します（約1.5時間かかります）。充電が完了するとライトは消えます。

→ メガネ着用中に充電ライトが点灯しない場合これは正常です。顔に装着しているときはインジケーターが点灯しないことがあります。Meta AIアプリでバッテリー残量と充電状態を確認するか、「Hey Meta、バッテリー残量は？」と尋ねてください。

→ Meta AIアプリで充電が一時的に停止してから再開すると表示される場合これも正常です。小さな衝撃や軽微な接続不良によって充電が一時的に停止することがあります。Carina C2は自動的に充電を再開します。メガネのバッテリーにはまったく影響ありません。

これらすべてを試しても問題が解決しない場合は、customerservice@prismxr.ioまでメールでお問い合わせください。私たちが対応いたします。

ごく普通の現象です。これは、メガネのバッテリー残量が15%を下回って充電が開始されたときに発生し、バッテリー低下アラートが鳴ります。充電が一時的に停止する場合があり（C2には自動再開機能があります）、再開時にメガネが再度バッテリー低下を知らせる場合があります。ご心配なく、充電が停止したり、バッテリー寿命に悪影響を与えたりすることはありません。

充電中にメガネを装着していると、内蔵LEDが点灯しないことがあります。ご心配なく。Meta AIアプリでリアルタイムのバッテリーレベルと充電状況を確認できます。「ヘイ、メタ、バッテリー残量？」と尋ねることも可能です。

Carina C2 ノーズマウントは、薄型の粘着パッドを使用しており、通常は気付かないほどです。しかし、もし気になるようでしたら、customerservice@prismxr.ioまでメールをお送りください。無料のノーズパッドをお送りします。ノーズパッドは重量を分散させ、装着感をはるかに快適にします。

同時充電の設定手順:

1. メガネから Carina C2 バッテリーモジュールを取り外します。

2. メガネを Carina S1 ドックに直接置きます。充電インジケーターがオレンジ色に点灯し、メガネが充電中であることを確認します。

3. Carina C2 バッテリーモジュールをテンプルマウントに磁気的に取り付けます。これで両方のデバイスが同時に充電されます。

耳かけ型補聴器のバッテリー交換時に、長い髪が絡んでしまうことがあるかと思います。ここでは、痛みを伴わない簡単な2つの交換方法をご紹介します。

方法1：安全第一1. 眼鏡を完全に外す2. テンプルにバッテリーモジュールを取り付ける3. 眼鏡をかけ直す

方法2：クイックスイッチ（装着したまま）1. 片手でテンプル部分の髪を優しく押さえる2. もう一方の手で、スムーズにバッテリーモジュールを取り付ける3. 髪が挟まっていないことを確認してから手を離す

この事象が発生する理由：耳かけ型デザインは、一日中快適にご使用いただけるよう重量のバランスをとっていますが、髪の長い方がバッテリー交換を絡まりなく行うには、これらの簡単なテクニックが必要になります。

特に充電中やグラスを同時に使用している場合は、多少の暖かさを感じるのはごく普通のことです。もし触ると熱すぎると感じた場合は、customerservice@prismxr.ioまでご連絡ください。解決策を見つけるお手伝いをいたします。

Carina C2は現在、Ray-Ban Meta Wayfarerのレギュラーとラージに対応しています。第1世代と第2世代の両方がサポートされています。レギュラーサイズとラージサイズではCarina C2のバージョンが異なるため、ご自身のメガネに合ったものを選択してください。

If you need to use the magnetic charging cable, you’ll need to purchase it separately – and you also need to own a Carina C2. The cable works together with the Nose Mount and Temple Mount on the C2.

This is usually unrelated to Carina C2. We recommend leaving Carina C2 on and trying the following steps in order until your glasses power on:

→ Make sure the charging case has plenty of battery, and both the glasses and case charging contacts are clean. Keep the glasses’ power switch off. Place the glasses in the charging case for at least 30 minutes, then try turning them on.

→ Force hard reset your Ray-Ban Meta glasses: Close the temples, press the capture button five times until the LED turns orange, then press and hold the button until the LED starts blinking. The reset is complete.

→ Turn the power switch on, open the temples, and leave the glasses untouched for over 72 hours until the battery is fully drained. Then charge them in the case for at least 30 minutes and try turning them on again.

→ Check for any loose plastic near the power button or capture button on the temple. If you find any, press it firmly against the frame and try to power on the glasses.

No, the Carina C2 does not include a dedicated charger. However, it is designed to be compatible with any standard 5V USB power adapter. You may use a charger from a smartphone, tablet, or other common electronic device for operation.

Yes, This is completely normal! The brief delay you're noticing is actually by design. Your charging case continuously monitors the charging status to ensure stable, safe power delivery. No need to worry about your device's performance or safety.Thanks for being so observant! We really appreciate you taking the time to share your feedback.

It goes on the right side.We designed it this way because placing it on the left would partially cover the power button. By mounting the battery on the right, both the set button and the touch control area remain fully exposed, ensuring you can use the glasses exactly as usual without any obstruction.

We understand why this might be confusing! Let's walk through what's happening.

First, the basics of your indicator light:
→Solid orange = Currently charging →Light off = Fully charged

Here's the key insight: Your battery module might be getting "woken up" repeatedly by these common actions:
1. Handling or moving the battery module
2. Accidentally pressing the side button
3. Charging the case via USB-C

What to try right now:Leave the battery module undisturbed in the charging case for about 10-15 minutes and watch what happens. If it's truly fully charged, the light should turn off during this time.

If the light STAYS orange after this test:This typically happens when your wall charger can't deliver enough power for both tasks simultaneously. Here's what you can do:
Quick fixes to try:
1. Switch your charger - Use a different, more powerful charging brick (like the one for your current smartphone)
2. Give it a quick reset - Unplug the case, remove the battery modules, then reseat them properly

We do not recommend using clip-on sunglasses with the Carina C2. The clip-on arms can apply pressure to the internal flexible cable of the Carina C2 module, which is fixed to the inside of your glasses, and may cause damage.

Great question about balance! Here's the simple answer: Will you feel it? Almost not at all.

Here's why:
1. The battery is super light - It weighs only about 7 grams.
2. It's placed strategically - The battery sits at the very end of the temple (the part that goes behind your ear), right near the point where your head naturally grips the glasses.

Think of it like this: because the weight is positioned so close to the pivot point where the glasses clip onto your head, the leverage (or "moment") it creates is minimal. The clamping force of the temples on your head is far greater than this tiny, well-placed bit of weight.

Bottom line: The design specifically balances comfort and function. You should be able to wear them all day without noticing a right-side bias. Give it a try – we think you'll be pleasantly surprised!

For most roller coaster rides, yes – the connection should hold just fine. The Carina C2 uses strong magnets designed for secure daily use.

Here’s what you should know:
1. For daily & active use: The magnetic connection is stable for activities like driving, running, or cycling.
2. For roller coasters & high-force scenarios: While it’s usually secure, the intense forces, sudden drops, or vibrations could potentially dislodge the battery if it gets directly bumped or snagged.
3. To avoid issues: Try not to touch or adjust the battery module during the ride.
4. Not for extreme sports: We don’t recommend using it during activities with severe, sustained impact (like skiing, skydiving, or mountain biking on rough trails), as those might overcome the magnetic force.

That's a great question about long-term care. The short answer is NO.

Here’s why: When you're using your glasses and they're connected to the Carina C2, the system works in a smart way:
1. The Carina C2 directly powers your glasses to run all their features.
2. At the same time, it charges the internal battery of your glasses slowly and steadily.

Think of it like this: the Carina C2 takes on the hard work of supplying power, while your glasses' own battery gets to relax and just top up its charge. This means the internal battery isn't going through constant charge-and-discharge cycles, which is the main thing that contributes to long-term wear.

Bottom line: You can confidently use the Carina C2 as your main power source. It's a feature designed to power your glasses smartly and help maintain the health of the internal battery over time.

This is often caused by moisture or debris on the charging contacts.

Try these steps:
Step 1: Gently clean the metal magnetic contacts on the Temple Mount with a dry, soft cloth. Then place the glasses in the Meta charging case and check if they charge normally.
Step 2: If the issue persists, clean and dry the charging contacts on the Nose Bridge Contact Mount as well as the contacts inside the charging case. Then place the glasses in the case and test again.
Step 3: If charging still fails, check for any moisture or condensation in the gap between the Carina C2 and your glasses. If moisture is present, gently absorb it with a tissue, then use a hairdryer on the cool setting to blow-dry the contact area for a few minutes. After drying, place the glasses in the charging case and test once more.

Please note: Before charging, make sure the glasses’ charging case has sufficient battery.

If you’re still having issues after trying all that, just email us at customerservice@prismxr.io – we’ve got your back.

Yes, this is perfectly normal! The slight gap you're noticing won't affect charging performance in any way. Your glasses will charge just fine.

Quick tip: When closing the lid, just apply a little firm pressure until it clicks into place.