Looking for help?

Find answers to your questions





Carina D1 for Quest 3

Carina D1 for Quest 3_how to video

Can I use a USB-C to USB-C data cable to connect the PC and Puppis S1? PrismXR App cannot detect Puppis S1

Considering that many PCs do not have USB-C ports, we also provide a dual USB-A to USB-C data cable. You can choose to use a USB-C to USB-C 3.0 data cable, which is not provided, to connect your PC and Puppis S1.
Note: If you find that Puppis S1 cannot be turned on while using the USB-C to USB-C data cable, please unplug the Type-C connector from the Puppis end, rotate it 180 degrees, and plug it in again.
Please ensure that the App has been granted permission for "Location" and "Nearby Devices". If you are unsure, please uninstall the App and reinstall it.
  1. Please kill the PrismXR App in the background.
  2. Please press the set button once.
  3. The bottom LED light will flash white. (It will keep flashing for 3 minutes. While it is flashing, Puppis S1 is in pair mode and looking for a phone.)
  4. Please turn on the PrismXR App. Normally, the Puppis S1 will just pop up for you to add. If it doesn't pop up for about 10 seconds, click "+" at top right and select Puppis S1.
  5. If your App still can't find Puppis, please restart your phone and try step 4 again.