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Privacy Policy



  • We deeply respect your privacy and right to control how and if your personal data is used. Our guiding principles are simple:
  • We use data to serve our listeners.
  • We provide meaningful choices that are easy to understand.
  • We collect only what we need.
  • We protect the data of our listeners as if it were our own.
The primary purpose of collecting your data is to improve your listening experience. Whether we're collaborating with music services to make sure you have access to your favorite playlists and can discover new artists, giving you the ability to play music with your voice or the touch of your smart home system, or offering you highly responsive customer support when something goes wrong, our aim is for you to listen as effortlessly as possible. To that end, we only collect your data for clearly defined purposes. We do not and will not sell your personal data to third parties. However, certain data practices described throughout this Privacy Statement may constitute a “sale” or “sharing” of data under California and/or other US state laws. See below the California Residents Addendum (the “CA Addendum”) for more information applicable to CA residents. This Privacy Statement (the 'Statement') explains the personal information we collect from you, either directly or indirectly, and how we use it. Personal information is any information that can be used to identify you or that we can link to you. The Statement also covers the choices you can make about the data we collect, and how you can control these decisions. It applies to all products offered by PXR ('PXR Product(s)'), including our PXR control app (‘PXR app' or 'app') or services, for example PXR Control (‘PC’), the PXR website, PXR Radio, as well as other offline interactions, such as visiting a PXR store or attending a PXR event (collectively referred to as, 'Services'). Please read this Statement carefully to understand how PXR may collect, use and share your personal information. The terms 'we', 'us', or 'PXR' are each intended as reference to PXR, Inc. This Statement describes:
  • The Types of Personal Information We Collect
  • Customer Interactions with PXR
  • How We Use Personal Information
  • How We May Share Personal Information
  • The Legal Bases for Using Personal Information
  • Security, Storage and Retention of Personal Information We Collect
  • Your Rights and Choices
  • Our Use of Cookies and Other Similar Technologies
  • How to Contact Us
  • Changes to Our Privacy Statement
If you are a resident of California, the CA Addendum attached to this Statement also applies to you. Please read the CA Addendum carefully to understand how PXR may collect, use and process your personal information.
The Types of Personal Information We Collect
Information you provide to us
We collect information you voluntarily provide to us, such as your name, phone number and email address; for instance, when you want to learn more about PXR Products and Services or when you contact our Customer Care group for assistance with your PXR Products.
Information we collect automatically
We automatically collect Functional Data (as defined below), which is necessary for your PXR Product and/or Service to perform its basic functions in a secure way; Additional Usage Data (as defined below) which, in some cases, may be necessary to deliver functionality; it also helps us improve your experience with PXR Products and to offer better, personalized PXR Products and Services; and information collected by using cookies and similar technologies when you use, access or interact with us via our websites or app. We may, for example, collect information about the type of device you use to access our websites, the operating system and version, your IP address, your general geographic location as indicated by your IP address, your browser type, the webpages you view on our websites, and whether and how you interact with content available on our websites.
Information obtained from other sources
We may receive information about you from other sources, including third parties, such as music service partners and partners with whom we offer co-branded services or engage in joint-marketing activities. We may also receive information about you from social media platforms, for instance, when you interact with us on social media. We protect data obtained from third parties according to the practices described in this Statement and we also apply any additional restrictions imposed by the source of data.
Information of children
PXR does not target and is not intended to attract children under sixteen. Although visitors of all ages may navigate through our website or use our app, we do not knowingly collect or request personal information from those under the age of sixteen without parental consent. If, following a notification by a parent or guardian or discovery by other means, a child under sixteen has been improperly registered on our site using false information, we will cancel the child's account and delete the child's personal information from our records.
Customer Interactions with PXR
To make the information in this Statement easy to understand, we have highlighted different occasions when PXR could potentially collect personal information from customers. The relevant sections in the Statement apply to you to the extent you use certain Products and/or Services and they are made available to you in your region. The customer interactions with PXR are broken down into the following segments:
Learning about PXR
As you gather more information about PXR, you may virtually or physically visit a site that we own. Examples include browsing our website, calling our in-house sales representatives, physically visiting a PXR-owned store or attending PXR-sponsored events. To learn more about PXR Products, you may voluntarily provide personal information, such as your name and email address during these interactions. We may also collect information about you online via cookies or similar technologies when you visit our websites.
We collect: name, email address, IP address, and information provided by cookies or similar technology.
Why: We use this information to share news about events and products offered by PXR. Additionally, the IP address helps us to understand geographic information about our websites’ visitors better so that we can improve our website for everyone. It is our legitimate interest to process your personal data for these purposes.
Buying PXR Products and Services
Once you have decided to buy a PXR Product and/or Service, we offer a way for customers to buy directly from us at www.PXR .com or at a PXR retail store. When you buy from us, you will be asked to provide information so that we can complete your purchase. We collect: your name, phone number (optional), email address, delivery/shipping address, and payment information. Why: We use this information to complete your transaction, follow up with you about your purchase, help with any delivery issues, handle returns, and other issues related to the purchase of your PXR Products and/or Services. Processing your personal data for this purpose is necessary for the performance of the contract we have with you. Please note, we do not store any payment or credit card information. We only use payment information in connection with the purchase of PXR Products and Services.
Registering your PXR System
Once you receive your PXR Products, you will be required to connect your Product to a network at home. Each PXR Product needs to be connected to the internet for setup. As part of the initial setup, you will be asked to download the PXR control app from either our website or a third-party website, such as the Google Play Store. The PXR app allows you to control your PXR system from the device of your choice (for example your phone or tablet). During the setup process, the PXR app will ask you to set up an account and register your system with PXR . You must register your PXR Products in order for them to work. As part of registering your PXR Product, the app will prompt you to enter information such as an email address and location data (country, postcode) which is required to provide this information to register your PXR system. Your PXR system will then establish a unique alpha-numeric identification number which we use to help identify your specific PXR system in a less personal manner. This identification number will be associated with the email address that you provide along with the Product serial number and the IP address from where the Product connected. As part of registration, you will need to set up a PXR account. We collect your password to your PXR account which is only used for authentication and PXR account access. We collect: your name, phone number, email address, location data, your password and IP address. Please note, your password is stored using one-way hash, which means that it cannot be recovered (or disclosed) by anyone, including PXR . Why: We collect this information to help get your PXR Product and/or Service working securely (which helps prevent unauthorized access to your PXR Products, Services or home network) and to make sure that we enable you to select the right music service options based on your geographic location (e.g. radio stations available in your country). This processing is necessary for the performance of the contract we have with you. We also use your email to send you PXR-related notifications, such as promotional messages, software updates, information about PXR Products and/or Services, and to share exciting PXR news and Product offerings. It is our legitimate interest to process your personal data for these purposes.