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Frequently Asked Questions
1. My glasses won't charge or the charging is unstable. What should I do?
Please try the following troubleshooting steps in order:
1. Secure the Connection
Firmly press and hold the nose pad bracket for at least 10 seconds to ensure the charging pins have full contact.
2. Reset the Battery Module
If the module was bumped:
→ Remove it from the glasses.
→ Wait 3 seconds.
→ Reattach it firmly.
3. Check All Power Sources
Charging Case: Press its button. A solid green light means it's charged. If not, charge the case first.
Battery Module: Place it in the case. An orange light means it's charging (takes ~1.5 hours). The light turns off when fully charged.
Clean Contacts: Ensure the metal contacts on both the module and your glasses are clean and free of debris.
4. For 2nd Gen Glasses:
Charging Pauses During Use
This is normal during high-power activities (like taking photos/video or using Meta AI). The glasses temporarily switch to their internal battery.
Quick Fix: Remove the battery module, wait 3 seconds, then reattach it to resume charging.
5. No Charging Light After Software Update (v20.0/21.0+)
After updating, the charging indicator may not light up while the glasses are worn.
→ Check the real-time battery level and charging status in the Meta AI app.
→ Or ask verbally: “Hey Meta, battery level?”
If you're still having trouble after these steps, Please reach out to our support team directly at customerservice@Prismxr.io - we're here to help!
2. My glasses become uncomfortable after installing the Carina C1. What can I do?
Discomfort after wearing for a while: This could be due to two reasons:
1. Pressure on the nose
We recommend using Nose Pads to distribute weight and improve comfort.
How to get them: If you don't have a pair, you can request a free set by contacting our support team at: customerservice@prismxr.io.
2. bracket installation: If you feel lopsided pressure, the bracket near the nose pad might be installed at an angle.
How we can help: Please send clear photos of your installed setup (both front and back views) to customerservice@prismxr.io. Our team will review the alignment and provide a tailored solution.
3. I’m having trouble installing Carina C1, or it won’t fit properly. What should I do?
Installation difficulties are often related to incorrect model pairing or installation steps. Please check the following:
1. Confirm Model Compatibility
Carina C1 is available in multiple versions, each designed to fit a specific model of Ray‑Ban Meta glasses.
→ Please check your order details to confirm which version (for which glasses model) you purchased.
2. Follow the Installation Guide Step-by-Step
→ Please watch the How to video provided on this product page carefully.
→ Important: The adhesive on the front frame bracket is for one-time use only. If you need to reposition or reinstall the bracket, you must use a new adhesive pad (included in the package with the manual).
4. How to Charge Ray-Ban Meta Glasses and Carina C1 Battery Module Simultaneously with Carina S1?
Steps to Set Up Simultaneous Charging:
1. Remove the Carina C1 battery module from your glasses.
2. Place your glasses directly on the Carina S1 dock. Ensure the charging indicator glows orange, confirming the glasses are charging.
3. Magnetically attach the Carina C1 battery module to the Temple Charging Cradle. The system will now charge both devices simultaneously.
Key Notes:
Battery charging time: ~1.5 hours for a full charge.If the battery module doesn’t charge the glasses during use:
→ Remove the battery module
→ Wait 3 seconds
→ Reattach it to the Temple Charging Cradle to reset the connection.
5. After my glasses are fully charged, the battery module stops charging them - even when the battery level drops with use. Why won't it restart automatically?
That's actually by design!
Quick fix: When you notice your glasses need more power, just:
1. Remove the battery module
2. Wait 3 seconds
3. Reattach it
This quick reset tells the module to start a new charging session. It's not a glitch - it's a smart feature to protect your gear's battery life while making sure you get stable, reliable power when you need it.
6. My battery charging case isn't charging the battery modules. What should I do?
Here are some simple steps to get your case charging again:
Quick Fixes to Try:
1. Check the alignment - Make sure the battery module is sitting properly in its slot and isn't tilted or misaligned
2. Reseat the module - Remove the battery completely, then place it back in firmly. Watch for an orange indicator light - this means it's charging properly
3. Check case battery level - If your case battery is too low, press the power button:
→ If it shows red light or no light, your case needs charging first
→ Plug in your case to power up before trying to charge the batteries again
If you're still having trouble after these steps, Please reach out to our support team directly at customerservice@Prismxr.io - we're here to help!
7. The case lid doesn't sit completely flush when my glasses are inside. Is this normal?
Yes, this is perfectly normal! The slight gap you're noticing won't affect charging performance in any way. Your glasses will charge just fine.
Quick tip: When closing the lid, just apply a little firm pressure until it clicks into place.
8. The battery module keeps snagging my hair when I try to change it while wearing my glasses. How can I prevent this?
We know that behind-the-ear battery placement can sometimes catch longer hair during changes. Here are two simple methods for a pain-free swap:
Method 1: The Safe Bet
1. Remove your glasses completely
2. Attach the battery module to the temple
3. Put your glasses back on
Method 2: The Quick Switch (while wearing)
1. Use one hand to gently hold all hair away from the temple area
2. With your other hand, smoothly attach the battery module
3. Make sure no hair is trapped before releasing
Why this happens: The behind-the-ear design balances weight for all-day comfort, but does require these simple techniques for tangle-free battery changes with longer hair.
9. My battery module stops charging the glasses after just a few seconds or minutes. What's going on?
Your battery module is probably running on empty! When the battery gets too low, it doesn't have enough juice to maintain a consistent charge to your glasses.
Here's the simple fix:
1. Place the battery module back into the charging case securely.
2. Observe the indicator light:
→Orange light (steady): The battery is currently charging.
→Light turns off: The battery is fully charged and ready for use.
Note:Ensure the module is properly seated in the charging case for stable charging.A full charge typically takes about 1.5 hours.
If you're still having trouble after a full charge, Please reach out to our support team directly at customerservice@Prismxr.io - we're here to help!
10. There's a delay (up to 3 seconds) in my charging case's indicator light. Is this normal?
Yes, this is completely normal! The brief delay you're noticing is actually by design. Your charging case continuously monitors the charging status to ensure stable, safe power delivery. No need to worry about your device's performance or safety.Thanks for being so observant! We really appreciate you taking the time to share your feedback.
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