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Frequently Asked Questions
1. How to Charge Ray-Ban Meta Glasses and Carina C1 Battery Module Simultaneously with Carina S1?
Steps to Set Up Simultaneous Charging:
1. Remove the Carina C1 battery module from your glasses.
2. Place your glasses directly on the Carina S1 dock. Ensure the charging indicator glows orange, confirming the glasses are charging.
3. Magnetically attach the Carina C1 battery module to the Temple Charging Cradle. The system will now charge both devices simultaneously.
Key Notes:
Battery charging time: ~1.5 hours for a full charge.If the battery module doesn’t charge the glasses during use:
→ Remove the battery module
→ Wait 3 seconds
→ Reattach it to the Temple Charging Cradle to reset the connection.
2. If I remove and immediately reattach the battery module, or accidentally bump it during charging, it stops powering my glasses. What's wrong?
That's completely normal! Here's what's happening: your battery module is designed to run a quick safety check whenever the connection is interrupted. This brief pause helps ensure stable and reliable charging.
Simple solution: After any disconnection - whether intentional or accidental - just wait about 3 seconds before reattaching the module. This gives it enough time to reset and be ready to deliver power safely.
3. After my glasses are fully charged, the battery module stops charging them - even when the battery level drops with use. Why won't it restart automatically?
That's actually by design!
Quick fix: When you notice your glasses need more power, just:
1. Remove the battery module
2. Wait 3 seconds
3. Reattach it
This quick reset tells the module to start a new charging session. It's not a glitch - it's a smart feature to protect your gear's battery life while making sure you get stable, reliable power when you need it.
4. My battery charging case isn't charging the battery modules. What should I do?
Here are some simple steps to get your case charging again:
Quick Fixes to Try:
1. Check the alignment - Make sure the battery module is sitting properly in its slot and isn't tilted or misaligned
2. Reseat the module - Remove the battery completely, then place it back in firmly. Watch for an orange indicator light - this means it's charging properly
3. Check case battery level - If your case battery is too low, press the power button:
→ If it shows red light or no light, your case needs charging first
→ Plug in your case to power up before trying to charge the batteries again
If you're still having trouble after these steps, Please reach out to our support team directly at customerservice@Prismxr.io - we're here to help!
5. My battery module won't charge my glasses, or keeps disconnecting during charging.
This is typically caused by a poor connection. Here's how to troubleshoot it:
Quick fixes to try:
1. Press firmly on the nose pad adhesive area to ensure it's securely attached
2. Remove the Temple Charging Cradle and check for any debris on the contacts - clean if needed
3. Gently clean the magnetic contacts and charging pins on both the temple tips and battery module
4. Fully recharge the battery module in the charging case before trying againMost connection issues are solved by ensuring clean contacts and a secure fit. The battery module might also be cutting out if it's running low on power.
If you're still experiencing drops after trying these steps, Please reach out to our support team directly at customerservice@Prismxr.io - we're here to help!
6. The case lid doesn't sit completely flush when my glasses are inside. Is this normal?
Yes, this is perfectly normal! The slight gap you're noticing won't affect charging performance in any way. Your glasses will charge just fine.
Quick tip: When closing the lid, just apply a little firm pressure until it clicks into place.
7. The battery module keeps snagging my hair when I try to change it while wearing my glasses. How can I prevent this?
We know that behind-the-ear battery placement can sometimes catch longer hair during changes. Here are two simple methods for a pain-free swap:
Method 1: The Safe Bet
1. Remove your glasses completely
2. Attach the battery module to the temple
3. Put your glasses back on
Method 2: The Quick Switch (while wearing)
1. Use one hand to gently hold all hair away from the temple area
2. With your other hand, smoothly attach the battery module
3. Make sure no hair is trapped before releasing
Why this happens: The behind-the-ear design balances weight for all-day comfort, but does require these simple techniques for tangle-free battery changes with longer hair.
8. The Temple Charging Cradle tip keeps detaching from my glasses when I handle the battery. How can this be fixed?
We actually offer different versions of the temple charging cradle. The one you have was designed with a slightly looser fit to make attaching and removing it quick and effortless.We understand that preferences vary, so we also have versions with a tighter, more secure fit available.
We'd be happy to send you a different style! Please reach out directly to our customer service team at customerservice@Prismxr.io, and they will get a replacement cradle headed your way.
9. My battery module stops charging the glasses after just a few seconds or minutes. What's going on?
Your battery module is probably running on empty! When the battery gets too low, it doesn't have enough juice to maintain a consistent charge to your glasses.
Here's the simple fix:
1. Place the battery module back into the charging case securely.
2. Observe the indicator light:
→Orange light (steady): The battery is currently charging.
→Light turns off: The battery is fully charged and ready for use.
Note:Ensure the module is properly seated in the charging case for stable charging.A full charge typically takes about 1.5 hours.
If you're still having trouble after a full charge, Please reach out to our support team directly at customerservice@Prismxr.io - we're here to help!
10. There's a delay (up to 3 seconds) in my charging case's indicator light. Is this normal?
Yes, this is completely normal! The brief delay you're noticing is actually by design. Your charging case continuously monitors the charging status to ensure stable, safe power delivery. No need to worry about your device's performance or safety.Thanks for being so observant! We really appreciate you taking the time to share your feedback.
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