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Frequently Asked Questions (FAQ)
Table of Contents
- 1. How to Charge Ray-Ban Meta Glasses and Carina C1 Battery Module Simultaneously with Carina S1?
- 2. If I remove and immediately reattach the battery module, or accidentally bump it during charging, it stops powering my glasses. What's wrong?
- 3. After my glasses are fully charged, the battery module stops charging them - even when the battery level drops with use. Why won't it restart automatically?
- 4. My battery charging case isn't charging the battery modules. What should I do?
- 5. My battery module won't charge my glasses, or keeps disconnecting during charging.
- 6. The case lid doesn't sit completely flush when my glasses are inside. Is this normal?
- 7. The battery module keeps snagging my hair when I try to change it while wearing my glasses. How can I prevent this?
- 8. The Temple Charging Cradle tip keeps detaching from my glasses when I handle the battery. How can this be fixed?
- 9. My battery module stops charging the glasses after just a few seconds or minutes. What's going on?
- 10. There's a delay (up to 3 seconds) in my charging case's indicator light. Is this normal?
- 11. When I put a second battery module in my charging case, both indicator lights turn on - even though one was already fully charged and showed no light.
- 12. Why won't my power bank charge the glasses when using the magnetic charging cable?
- 13. The battery modules won't charge fully (steady orange light) when I'm charging both the case and the batteries at the same time. Why?
- 14. Is a charger included with the Carina C1?
- 15. Is the Carina C1 compatible with all Meta smart glasses?
- 16. After my glasses automatically shut down from low battery, the battery module won't charge them
- 17. What should I do if the LED indicator is not on after full charging?
- 18. My charging case's top and bottom lids have different colors. Is this normal?
- 19. Is it possible to pair my glasses without using the charging case?
Steps to Set Up Simultaneous Charging:
1. Remove the Carina C1 battery module from your glasses.
2. Place your glasses directly on the Carina S1 dock. Ensure the charging indicator glows orange, confirming the glasses are charging.
3. Magnetically attach the Carina C1 battery module to the Temple Charging Cradle. The system will now charge both devices simultaneously.
Key Notes:
Battery charging time: ~1.5 hours for a full charge.
If the battery module doesn’t charge the glasses during use:
→ Remove the battery module
→ Wait 3 seconds
→ Reattach it to the Temple Charging Cradle to reset the connection.
That's completely normal! Here's what's happening: your battery module is designed to run a quick safety check whenever the connection is interrupted. This brief pause helps ensure stable and reliable charging.
Simple solution: After any disconnection - whether intentional or accidental - just wait about 3 seconds before reattaching the module. This gives it enough time to reset and be ready to deliver power safely.
That's actually by design!
Quick fix: When you notice your glasses need more power, just:
1. Remove the battery module
2. Wait 3 seconds
3. Reattach it
This quick reset tells the module to start a new charging session. It's not a glitch - it's a smart feature to protect your gear's battery life while making sure you get stable, reliable power when you need it.
Here are some simple steps to get your case charging again:
Quick Fixes to Try:
1. Check the alignment - Make sure the battery module is sitting properly in its slot and isn't tilted or misaligned
2. Reseat the module - Remove the battery completely, then place it back in firmly. Watch for an orange indicator light - this means it's charging properly
3. Check case battery level - If your case battery is too low, press the power button:
→ If it shows red light or no light, your case needs charging first
→ Plug in your case to power up before trying to charge the batteries again
If you're still having trouble after these steps, Please reach out to our support team directly at customerservice@Prismxr.io - we're here to help!
This is typically caused by a poor connection. Here's how to troubleshoot it:
Quick fixes to try:
1. Press firmly on the nose pad adhesive area to ensure it's securely attached
2. Remove the Temple Charging Cradle (see diagram) and check for any debris on the contacts - clean if needed
3. Gently clean the magnetic contacts and charging pins on both the temple tips and battery module
4. Fully recharge the battery module in the charging case before trying againMost connection issues are solved by ensuring clean contacts and a secure fit. The battery module might also be cutting out if it's running low on power.
If you're still experiencing drops after trying these steps, Please reach out to our support team directly at customerservice@Prismxr.io - we're here to help!
Yes, this is perfectly normal! The slight gap you're noticing won't affect charging performance in any way. Your glasses will charge just fine.
Quick tip: When closing the lid, just apply a little firm pressure until it clicks into place.
We know that behind-the-ear battery placement can sometimes catch longer hair during changes. Here are two simple methods for a pain-free swap:
Method 1: The Safe Bet
1. Remove your glasses completely
2. Attach the battery module to the temple
3. Put your glasses back on
Method 2: The Quick Switch (while wearing)
1. Use one hand to gently hold all hair away from the temple area
2. With your other hand, smoothly attach the battery module
3. Make sure no hair is trapped before releasing
Why this happens: The behind-the-ear design balances weight for all-day comfort, but does require these simple techniques for tangle-free battery changes with longer hair.
We actually offer different versions of the temple charging cradle. The one you have was designed with a slightly looser fit to make attaching and removing it quick and effortless.We understand that preferences vary, so we also have versions with a tighter, more secure fit available.
We'd be happy to send you a different style! Please reach out directly to our customer service team at customerservice@Prismxr.io, and they will get a replacement cradle headed your way.
Your battery module is probably running on empty! When the battery gets too low, it doesn't have enough juice to maintain a consistent charge to your glasses.
Here's the simple fix:
1. Place the battery module back into the charging case securely.
2. Observe the indicator light:
→Orange light (steady): The battery is currently charging.
→Light turns off: The battery is fully charged and ready for use.
Note:
Ensure the module is properly seated in the charging case for stable charging.A full charge typically takes about 1.5 hours.
If you're still having trouble after a full charge, Please reach out to our support team directly at customerservice@Prismxr.io - we're here to help!
Yes, this is completely normal! The brief delay you're noticing is actually by design. Your charging case continuously monitors the charging status to ensure stable, safe power delivery. No need to worry about your device's performance or safety.Thanks for being so observant! We really appreciate you taking the time to share your feedback.
this is perfectly normal! Here's what's happening:When you add the second module, it "wakes up" the charging case to check the status of both batteries. The case will briefly illuminate both indicators while it determines each module's charge level.
Don't worry - if that first module is already fully charged, its light will automatically turn off again after a few moments once the case confirms it doesn't need additional power.Think of it as your case doing a quick headcount - it's just making sure all your batteries are properly accounted for and charged!
No worries! This is a common issue with many power banks. Some models have a low-current mode that needs to be manually activated for smaller devices like smart glasses.
Here's how to fix it:
1. Try the button trick - Before connecting your glasses, simply click or double-click the power button on your power bank. This often switches it to the low-current mode needed for glasses.
2. Switch power banks - If that doesn't work, try a different power bank. Some newer models automatically detect small devices, while others have dedicated low-power modes.
This typically happens when your wall charger can't deliver enough power for both tasks simultaneously. Here's what you can do:
Quick fixes to try:
1. Switch your charger - Use a different, more powerful charging brick (like the one for your current smartphone)
2. Give it a quick reset - Unplug the case, remove the battery modules, then reseat them properly
If that doesn't solve it. Please reach out to our support team directly at customerservice@Prismxr.io - we're here to help!
No, the Carina C1 does not include a dedicated charger. However, it is designed to be compatible with any standard 5V USB power adapter. You may use a charger from a smartphone, tablet, or other common electronic device for operation.
No, not all of them. The Carina C1 is specifically designed for the Ray-Ban Meta smart glasses line. It's also important to know that you need the specific Carina C1 model made for your exact glasses frame.
For example, if you have the Wayfarer style, you must purchase the Carina C1 made for the Wayfarer. They aren't a one-size-fits-all situation, so double-check you're buying the right model for your frames
Some glasses may exhibit this situation. Here's the simple solution:
1. Use your magnetic magneticcharging cable or charging case to power up your glasses first
2. Let the glasses charge until they fully boot up and are operational
3. Once they're awake and running, you can switch back to using the battery module for normal charging
No need to worry - your gear is working perfectly fine! Just that quick cable charge first and you'll be back to wireless convenience in no time.
This is normal behavior. When your glasses are fully charged, some adapters with low USB output may stop supplying power, which can cause the LED indicator to turn off. Rest assured, your glasses are fully charged.
Yes, that's completely normal and part of the intended design! The color variation between the lids is intentional, not a manufacturing defect. You can confidently use your charging case as usual.
That said, we truly appreciate you pointing this out. We're always looking for customer insights, and we've already passed your feedback along to our design team for future consideration.
Thanks for helping make our products better!
Yes, you can initiate pairing mode without the case by following these steps:
1. Ensure your glasses are powered off.
2. Press and hold the camera button.
3. While continuing to hold the camera button, power the glasses on.
4. Maintain pressure on the button until the indicator light pulses white.
5. The glasses will now appear in your device’s Bluetooth menu for pairing.